Support
We're here to help you get the most out of Linya.
Email us at support@linya.ai. We reply within 48 business hours.
Please include your account email address so we can find your account quickly.
Account
How do I create a Linya account?
On the sign-up page, enter your name, email and a password — or continue with Google or Apple. New accounts can try the Pro plan free for 3 days, no credit card needed.
How can I sign in?
With your email and password, your Google account or your Apple account. If you forgot your password, use "Forgot password?" on the sign-in screen to set a new one.
How do I delete my account?
Email support@linya.ai from your account email asking us to delete your account and all your data; we process the request within 7 days. If you already use the mobile app (currently in testing), you can also delete your account in Settings → Delete account: your subscription is cancelled straight away, and you have 30 days to change your mind by signing in again — after that, deletion is permanent.
Plans and billing
How does the free trial work?
New accounts can try the Pro plan for 3 days, no credit card needed. The trial is available once per email. If you do not subscribe, your account moves back to the Free plan on its own after 3 days, with 25,000 free words a month — nothing is charged.
What is the difference between the Free, Pro and Author plans?
Free: 1 book and 25,000 AI-generated words a month. Pro: unlimited books, 200,000 words a month, EPUB and PDF export and Story Genius. Author: everything in Pro, no monthly word limit, plus the continuity checker and batch chapter generation. The allowance counts the words the AI writes for you — what you type in the editor does not count — and renews every month.
See plans and pricesWhat are word packages?
One-time purchases, with no subscription, of 100,000, 300,000 or 500,000 extra words. Purchased words never expire and are used before your plan’s monthly allowance. You buy them on the Usage page inside Linya. They are not shown on the Author plan, which has no monthly word limit.
Can I pay in Brazilian reais?
Yes. In Brazil, plans and word packages are priced in reais (R$). The Portuguese pricing page shows prices in reais.
See pricesHow do I cancel or change my plan?
Go to linya.ai/billing while signed in. You will be taken to Stripe’s payment portal, where you can change plans, update your card, see invoices or cancel your subscription. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. There are no partial refunds for unused time; refund requests made within 14 days of payment are reviewed case by case, as described in the Terms of Service.
Manage subscriptionWriting with AI
What is the continuity checker?
It checks whether a chapter contradicts something you have already established in the book — a character’s eye color, a town’s name, the order of events — and shows the passage, how serious it is and a suggested fix. Checks run when you ask for them. If you edit an earlier chapter, Linya tells you which later chapters are worth checking again. Available on the Author plan.
How does Linya use my characters and my world?
You add characters (role, traits, motivations, backstory, relationships) and world elements (places, factions, magic systems, cultures and more). When you ask for help, the AI looks only at what is relevant to that passage instead of loading everything at once.
What is Story Genius?
A critical read of your whole book across five dimensions: pacing, character arcs, plot structure, emotional beats and dialogue. You get an overall rating and notes for each dimension. Available on the Pro and Author plans, with a monthly limit on analyses; turn it on in Settings before your first use.
What is Brainstorm for?
A conversation space for thinking through your book: you pick a book as context, talk it through with Linya, save promising ideas and can turn a saved idea into a character.
How does voice dictation work?
In the mobile app, you can dictate instead of typing. Transcription happens in the cloud: your audio is sent to our servers, turned into text and sent back to you. That is why dictation needs an internet connection.
Export and publishing
Which formats can I export my book to?
With the Export button in the editor, you can download your book as EPUB (the e-book format) or PDF. Export is available on the Pro and Author plans — including during the free trial.
Does Linya publish my book on Amazon and other stores?
Sending books straight to stores is in a closed beta, for Author accounts approved one by one. In the meantime, export your book as EPUB and use the file on the publishing platform of your choice.
Mobile app
Does Linya have a mobile app?
We are building a companion app for your phone, made for writing anywhere: talking to Linya, dictating and continuing your chapters. It is in testing and not yet available in the app stores.
What can I do in the app?
Talk to Linya about each book, dictate by voice, edit chapters and look up characters, world, knowledge base and timeline. Heavier features — such as Story Genius and batch generation — stay on the website.
Do I need a separate account or subscription for the app?
No. The app uses the same account as the website, with the same books. Subscriptions and payments are handled on linya.ai.
Your data
Who owns what I write in Linya?
You do. You keep full ownership of everything you create, upload or generate in Linya — manuscripts, characters, worlds and all your creative work. Linya does not claim ownership of your content; the Terms of Service describe the limited license we need to store and process your text and run the service.
Read the Terms of ServiceDoes Linya use my book to train AI?
No. We do not use your creative content to train AI models. The AI providers that process your requests handle the data only to return a response and, under their terms, may not use it to train their models.
Do you sell my data?
No. We do not sell your personal information or your writing to third parties. The Privacy Policy explains in detail what data we collect, how we use it and what your rights are.
Read the Privacy Policy